I am having the same problem listed in this string: I have a windows 8 computer that is about 3 months old (not a computer that was upgraded, it came with windows 8 & has gotten all windows updates since. I have added some software but not changed the operating system.
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I had been using an HP printer that worked fine until the printer itself broke last week. So, I got a new printer (a Brother MFC-J4410DW) and cannot get the driver to install. My troubleshooting: 1) I tried installing the driver/software with the Windows 8 driver from the Brother website (downloading the file & then clicking the file to unzip + run.
Also tried simply clicking the.exe file located in the unzipped files on another attempt) using a USB connection. The install froze at the point it asked for me to connect the printer and wouldn't move to the next screen. Forever waiting to 'connect.'
I tried different ports, different cords, etc. Although the install would not complete I did verify through the devices screens that the computer was seeing a scanner attached via that port, but not a printer.
The scanner, tho listed, would not work. After using their uninstall tool and retrying a few times I figured I'd try to get around that by setting up a wireless connection. 2) I successfully connected the printer to my wireless network from the panel on the printer. I used the windows 8 driver from the brother site and ran the install as a wireless one (instead of USB). The device was recognized on the network so the install proceeded, but before it completes (have done this multiple times, uninstalling it each time and with all my firewalls, antivirus, etc off) it produces a windows 'kernel-mode' error that the printer driver cannot install because it's not compatible with my op system and to contact the manufacturer. Each time, the drivers for the fax, scanner, etc all install but not the *printer* driver.
Brother has an install check in its utilities and it always shows the successful install of all but the printer driver and suggests I uninstall and try again. I have, many times. 3) Then, I tried installing the printer through the windows 8 'add a printer' function and it does not see the device when connected via USB as a printer able to be set up so I get nowhere fast (it does still see it as a scanner).
However, when it's connected to my wireless system it shows as an available printer device but the status is 'driver is unavailable' so it's not a printer I can print to. 4) I called brother and spent time with their support team, got escalated, and was told that they have heard of this error but that it's not something they can help with as it in an operating system error. They said that many windows 8 computers work just fine with their windows 8 driver so it must be something in my specific system that is messed up. I pushed the issue since I bought a fresh computer with windows 8, have not modified it and have gotten all windows updates so I see no reason my install would be an 'unlucky' one (plus my old printer worked fine), but they insist their drivers work on most windows 8 computers and said I need Microsoft to fix my operating system.